FAQ
Can I sent the Items back?
Yes you can within a period of 7 days after your purchase has been sent out except when you have bought items on sale or with considerable discount.
Why is your website in English, while you are based in the
English is our way to communicate with the world. You can use Google toolbar to change the language of the site in any language. You can send us an email in German or Dutch. You are free to send us an email in other languages, we will translate your email using Google.
How are the shipping costs calculated?
Netherlands € 4,99
Europe € 7,99
Rest of the world € 9,99
When can expect my delivery?
We ship out your package within 2 business days.
Please note that the delivery can be delayed because of holidays in our or your country and customs.
We have no control over this.
If you have any questions about this and you want to know when you expect your package, please send an email to delivery@mirols.com
How can I return my item?
Please send us an email first, before you return items.
The item must be in the original package, never worn or washed and still have the original tags on it. You will have to pay for the return shipping costs. You can return items within 7 days after receiving your goods.
If you would like to return an item, please send an email to returns@mirols.com and we will send you the details.
The refund will be made when the item is returned to us within 5 business days. We will refund on your original payment made.
What kind of payment methods do you accept?
We accept all Major Credit Cards, Maestro,Paypal and Ideal.
What to do when you I have a complaint?
We drive to give you the best possible service at all times, if you still feel that you are not helped correctly or have a question, please send an email to complaint@mirols.com.
We understand that mistakes can be made, but more important how it is solved. We will do our up most to give you the best service and will always take every complaint serious. We will contact you as soon as possible to solve any issue you have with us.